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Privacy Policy

Learn how we collect, use, and protect your personal information

Last updated: January 15, 2024

Your Privacy Matters

We are committed to protecting your privacy and being transparent about how we use your information. This policy explains our practices in clear, easy-to-understand language. If you have any questions, please don't hesitate to contact our privacy team.

Quick Summary

What We Collect

Personal info, account data, and usage analytics

How We Use It

Process orders, improve services, and personalize experience

How We Protect It

Encryption, secure servers, and strict access controls

Your Rights

Access, correct, delete, or port your data anytime

1. Overview

ClothingCo is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

We will not use or share your information with anyone except as described in this Privacy Policy.

This policy applies to all information collected through our website, mobile applications, and any related services.

2. Information We Collect

Personal Information: Name, email address, phone number, billing and shipping addresses, payment information, and date of birth.

Account Information: Username, password, order history, preferences, and wishlist items.

Technical Information: IP address, browser type, device information, operating system, and website usage data.

Communication Data: Records of your communications with us, including emails, chat logs, and customer service interactions.

Marketing Data: Your preferences for receiving marketing communications and your responses to our campaigns.

3. How We Collect Information

Directly from you when you create an account, make a purchase, or contact us.

Automatically through cookies and similar technologies when you browse our website.

From third parties such as payment processors, delivery companies, and social media platforms.

Through analytics tools that help us understand how you use our website.

When you participate in surveys, contests, or promotional activities.

4. How We Use Your Information

Process and fulfill your orders, including payment processing and delivery.

Provide customer service and respond to your inquiries and requests.

Send you important updates about your orders, account, and our services.

Personalize your experience and recommend products that may interest you.

Improve our website, products, and services based on your feedback and usage patterns.

Detect and prevent fraud, security breaches, and other harmful activities.

Comply with legal obligations and enforce our terms of service.

5. Information Sharing and Disclosure

Service Providers: We share information with trusted third-party service providers who help us operate our business.

Payment Processors: Credit card and payment information is shared with secure payment processing companies.

Shipping Partners: Delivery information is shared with logistics companies to fulfill your orders.

Legal Requirements: We may disclose information when required by law or to protect our rights and safety.

Business Transfers: Information may be transferred in the event of a merger, acquisition, or sale of our business.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information.

All sensitive data is encrypted during transmission using SSL/TLS protocols.

Payment information is processed through PCI-compliant payment processors.

Our servers are protected by firewalls and regular security monitoring.

Access to your personal information is restricted to authorized personnel only.

We regularly update our security practices to address emerging threats.

7. Data Retention

We retain your personal information for as long as necessary to provide our services.

Account information is kept active until you request account deletion.

Order history is maintained for 7 years for accounting and legal purposes.

Marketing data is retained until you opt out of communications.

Technical logs are typically deleted after 12 months unless required for legal purposes.

You can request deletion of your data at any time, subject to legal retention requirements.

8. Your Privacy Rights

Access: You can request a copy of the personal information we hold about you.

Correction: You can update or correct inaccurate personal information.

Deletion: You can request deletion of your personal information, subject to legal requirements.

Portability: You can request your data in a portable format.

Objection: You can object to certain types of data processing.

Restriction: You can request that we limit how we use your information.

To exercise these rights, please contact our privacy team at privacy@clothingco.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

Essential cookies are necessary for the website to function properly.

Analytics cookies help us understand how visitors use our website.

Marketing cookies allow us to show you relevant advertisements.

You can control cookie settings through your browser preferences.

For detailed information about cookies, please see our Cookie Policy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Bangladesh.

We ensure adequate protection through appropriate safeguards and security measures.

Data transfers comply with applicable data protection laws and regulations.

We only work with service providers who meet our strict data protection standards.

You consent to these transfers by using our services.

11. Children's Privacy

Our services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we discover that we have collected information from a child under 13, we will delete it immediately.

Parents or guardians who believe their child has provided us with personal information should contact us.

We encourage parents to monitor their children's online activities.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices.

We will notify you of any material changes by posting the new policy on our website.

For significant changes, we may also send you an email notification.

Your continued use of our services after changes constitutes acceptance of the updated policy.

We encourage you to review this policy periodically.

13. Contact Information

If you have questions about this Privacy Policy, please contact us:

Email: privacy@clothingco.com

Phone: +880-1234-567890

Address: ClothingCo Privacy Office, Gulshan, Dhaka, Bangladesh

We will respond to your privacy inquiries within 30 days.

Questions About Your Privacy?

We're here to help! If you have any questions about this Privacy Policy or how we handle your data, our privacy team is ready to assist you.

Email: privacy@clothingco.com | Phone: +880-1234-567890

We respond to privacy inquiries within 30 days